Pre-sale Service

Our company provides various technical programs, offering technical consultation about laser equipments, sample testing, equipment recommending, and etc service before signing the contract.

Installing & Debugging

Our company will accord with contract, arrange the equipment to safely arrive at customers’ appointed installing place in the specific time and send engineers to install for free. In the case of user have the basic installing conditions, our engineers will install and debug the machine in one or two days, making the environment is tidy, clean and orderly.

Sales Trainings

Our company provides technical trainings for free. After installing & debugging the equipment, our engineer will train buyers’ operators in buyers’ site or sellers’ training center until the operators can use the machine.

The followings are main training contents:

Training of common drawing software.
Training of cutting control software.
Training of open & close machine procedure.
Meanings of panel and software control parameters, how to choose the parameters.
Basic clean and maintenance for machine.
Common hardware fault handling.
Attentions during operation.
Related technical support for users’ products.

Equipment Maintenance

Company Commitment:

Equipments are guaranteed one year for free, maintenance forever.
Free technical consultation, software updating, etc service.
Reply to customers within 12 hours.
Providing maintenance forever when the warranty period is over.
Still providing software and hardware support after the warranty period is over.